What insurance plans are accepted?
Our practice, in an effort to ensure the greatest degree of availability, participates with most medical insurance plans. Each medical insurance plan has different levels of benefits or referral requirements of its covered members and we encourage our families to check your insurance benefits for any specific requirements that may apply to your coverage. Additionally, our practice also participates with several “routine” vision insurance partners including Eye Med, Spectera and Vision Service Plan, (VSP) though, there are some programs within these plans we may not be participating.
If you have any questions regarding your medical or routine vision benefits and or payment for services, please contact one of our Patient Service Representatives.
What is your payment policy?
We request that all payments are made at the time of service. This policy helps keep our billing costs down and our fees reasonable. If you are not able to pay your copayment at the time of your visit, you will be charged a $10 billing charge. Additionally, if you are a self pay patient, payment is expected at the time of service. If you are unable to pay for your visit in full, please contact one of our Patient Account Representatives to arrange payment.
How long does an eye exam take?
In order to provide the best possible and comprehensive eye exam, we require that all patients have a dilated exam for their first visit to our office; therefore, a first-time patient should plan to be at our office for approximately two hours.
What is the difference between a medical and a routine exam?
Children’s Eye Physicians offers treatment options for a full spectrum of children’s medical vision problems. Our Pediatric Ophthalmologists and Pediatric Optometrists are among the top experts in their field and have advanced training in caring for patients presenting with strabismus (both pediatric and adult), amblyopia (lazy eye), congenital and pediatric cataracts, retinopathy of prematurity, ptosis, nystagmus, pediatric glaucoma, pediatric neuro-ophthalmologic disorders, and traumatic eye injuries, to name a few.
Also offered within our practice are routine corrective treatment plans for more corrective vision care problems, such as: Astigmatism, Hyperopia (farsightedness), Myopia (nearsightedness).
Pursuant to Colorado’s Division of Insurance, starting 2014, medical health plans are required to offer one annual complete Pediatric Vision Exam as part of a person’s medical insurance benefits. Benefits for routine care (not medical) may either be included as part of your medical insurance or administered by routine vision care carriers such as Vision Service Plan (VSP), EyeMed or Spectera. Our practice participates with VSP, EyeMed and Spectera.
By policy, Children’s Eye Physicians bills for insurance coverage pursuant to the diagnosis our physicians find as a result of our complete examination of your child. The diagnosis we find does govern how your insurance benefits are applied as either “medical” or “routine.” Most insurance carriers apply the concepts of ophthalmic “medical” and “routine” conditions consistently.
Why is dilation important? Does it hurt? How long does it last?
Dilation is the end result of using an eye drop to fix the pupil open in order to view the structures at the back of the eye. We use this same drop to paralyze the focusing mechanism, which is why there is a side effect of blurred near vision after pupil dilation.
With dilation, we are able to visualize all the important, structural parts of the eye to ensure they are normal and determine the appropriate prescription for glasses if they are needed. The eye drops can have a brief stinging sensation.
Side effects include: blurred near vision and sensitivity to sunlight. It is recommended that patients wear sunglasses upon leaving our office after dilation, for their comfort. The effects of these dilation drops can last up to 4 hours.
We tell parents that their children can return to school after a dilated exam; however, the teacher will need to be told that your child may require additional assistance with near activities for the duration of the dilation.
What if I need to cancel my appointment?
We understand that things come up. We ask that any cancellations are made within 24 hours of your scheduled appointment or there will be a $50 no show fee charged. We will be happy to reschedule your appointment to a time that may be more convenient for you and your family.
What are your office hours?
Appointments are available from 8:00 a.m. to 4:30 p.m., Monday through Friday. Our staff is available by phone from 8:30 a.m. to 4:30 p.m., Monday through Friday. We offer email communication on-line through a secure web-portal (NextMD). Non-urgent email communication can be sent 24 hours per day; however, responses will be made during operating hours.
How are phone calls handled during the day?
Our Patient Service Representatives are available during our operating hours to help with general questions, appointments, etc. Non-urgent requests involving patient care will be first addressed by one of highly trained Ophthalmic Technicians. Our policy is to return all phone calls within 24 hours. We also suggest using our secure web-portal to send a non-urgent email request. If you have not established your on-line account, call our office and set one up today.
What if I have a problem after the clinic is closed?
Children’s Eye Physicians can be reached by phone at:
Office: 303-456-9456 and 1-800-573-8874
Our physicians are available 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays. After business hours, our office phone line is turned to our answering service, who will page the on call physician for emergencies. If there is a life threatening emergency please contact 9-1-1.
My doctor prescribed patching for my child. Where do I get eye patches?
The most common problem your child’s physician is treating with the use of eye patching is Amblyopia, the most common cause of irreversible low vision problems in children. It is really important that a treatment plan, including eye patching, be followed very closely ensuring the greatest degree of improvement in your child’s vision development.
For patching, there are two options: sticky patches or cloth patches. The sticky patches apply to the skin like a Band-aid (without the “ouch”) and your child’s eye glasses go on over the patch. The cloth patch slides over the arm of the glasses and slides around over the lens. All three of our Optical stores sell eye patches for your child, offering some eye catching designs your child will appreciate.
Visit one of the optical shops today to see our selection of patches!
Highland Family Optical – 9094 E. Mineral Avenue, Suite 200, Centennial, CO 80112
Children’s Family Optical – 4875 Ward Road, Suite 600, Wheat Ridge, CO 80033
Stapleton Family Optical – 2373 Central Park Avenue, Suite 102, Denver, CO 80238
How do I get a medication refill, a copy of a glasses or contact lens prescription, a letter from my doctor?
Through our secure web-portal (NextMD), you can request all of these items and MORE without having to pick up the phone! If you have not set up your account, please call our office and ask one of our Patient Service Representatives to enroll you today.
What kind of training do the providers have?
Each of our pediatric ophthalmologists have an Ophthalmology Board Certification and Fellowship in Pediatric Ophthalmology and Adult Strabismus.
Where should I go for glasses?
For your convenience, we have onsite an Optical store at every location. We believe that a good glasses fit is incredibly important, especially for children. Our Optician is experienced with working with patients of all ages and has specialty training working with children. Accuracy, excellent fit, pairing glasses best suited for the patient’s prescription and helping you or your child find exciting and comfortable eyewear are our top priorities.