FAQs

Home|FAQs|

What is your payment policy?

We request that all payments are made at the time of service.  This policy helps keep our billing costs down and our fees reasonable.  If you are not able to pay your co-payment at the time of your visit, you will be charged a $10 billing charge.  Additionally, if you are a self-pay patient, payment [...]

I need glasses, where should I go?

For your convenience, we have onsite an Optical stores at every location.  We believe that a good glasses fit is incredibly important, especially for children. Our Optician is experienced with working with patients of all ages and has specialty training working with children. Accuracy, excellent fit, pairing glasses best suited for the patient's prescription and [...]

What kind of training do optometrists have?

An "optometrist" is an eye doctor who has earned the Doctor of Optometry (OD) degree.  Optometrists are the independent primary health care professionals for the eye.   Optometrists perform routine eye exams, examine eyes for both vision and health problems, and correct refractive errors by prescribing eyeglasses and contact lenses.

What if I have a problem when the office is closed?

Children's Eye Physicians can be reached by phone at: Office:  303-456-9456 and 1-800-573-8874 Our physicians are available 24 hours a day, 7 days a week, 365 days a year, including weekends and holidays.  After business hours, our office phone line is turned to our answering service, who will page the on call physician for emergencies. [...]

How are phone calls handled during the day?

Our Patient Service Representatives are available during our operating hours to help with general questions, appointments, etc. Non-urgent requests involving patient care will be first addressed by one of highly trained Ophthalmic Technicians.  Our policy is to return all phone calls within 24 hours.   We also suggest using our secure web-portal to send a [...]

What are your office hours?

Appointments are available from 8:00am to 4:30pm, Monday through Friday.  Our staff is available by phone from 8:30am-4:30pm, Monday through Friday.  We offer email communication on-line through a secure web-portal (NextMD).  Non-urgent email communication can be sent 24 hours per day; however, responses will be made during operating hours (8am-4:30pm).

What is your payment policy?

We request that all payments are made at the time of service.  This policy helps keep our billing costs down and our fees reasonable.  If you are not able to pay your co-payment at the time of your visit, you will be charged a $10 billing charge. Additionally, if you are a self pay patient, [...]

What is the difference between a medical and a routine exam?

Children's Eye Physicians offers treatment options for a full spectrum of children's medical vision problems.  Our Pediatric Ophthalmologists and Pediatric Optometrists are among the top experts in their field and have advanced training in caring for patients presenting with strabismus (both pediatric and adult), amblyopia (lazy eye), congenital and pediatric cataracts, retinopathy of prematurity, ptosis, [...]

I was told my child needs glasses. Where should we go?

As specialists in pediatric eye care, we believe that properly fitting a child for glasses is incredibly important, ensuring your child happily wears their new glasses.  For this reason, we employ specially trained Optical staff who work closely with your child, ensuring frame selection and fit are best suited for your child's needs.  Our practice [...]

Does Children’s Eye Physicians accept my insurance?

Our practice, in an effort to ensure the greatest degree of availability, participates with most medical insurance plans.  Each medical insurance plan has different levels of benefits or referral requirements of its covered members and we encourage our families to check your insurance benefits for any specific requirements that may apply to your coverage. Additionally, [...]

Is eye muscle surgery painful?

Discomfort following eye muscle surgery is typically not severe. More commonly, patients report experiencing a dull headache, soreness, swelling, a pulling sensation with movement of the eyes and/or a sensation of foreign material in the eye. Although over-the-counter pain medication is often adequate for pain relief, stronger medications are sometimes prescribed. Our surgeons recommend limited [...]

By |October 14th, 2016||0 Comments