What insurance plans are accepted?
We participate with many insurance plans for medical eye health and routine eye health visits. Our Patient Services Representatives can give you more information regarding participation in your plan. If you have any questions regarding payment for services, please contact one of our Patient Account Representatives.
What is your payment policy?
We request that all payments are made at the time of service. This policy helps keep our billing costs down and our fees reasonable. If you are not able to pay your copayment at the time of your visit, you will be charged a $10 billing charge. Additionally, if you are a self pay patient, payment is expected at the time of service. If you are unable to pay for your visit in full, please contact one of our Patient Account Representatives to arrange payment.
How long does an eye exam take?
In order to provide the best possible and comprehensive eye exam, it is possible that Dr. Huston will perform a dilated exam, which can take up to an hour.
Why is dilation important? Does it hurt? How long does it last?
Dilation is the end result of using an eye drop to fix the pupil open in order to view the structures at the back of the eye. We use this same drop to paralyze the focusing mechanism, which is why there is a side effect of blurred near vision after pupil dilation.
With dilation, we are able to visualize all the important, structural parts of the eye to ensure they are normal and determine the appropriate prescription for glasses if they are needed. The eye drops can have a brief stinging sensation.
Side effects include: blurred near vision and sensitivity to sunlight. It is recommended that patients wear sunglasses upon leaving our office after dilation, for their comfort. The effects of these dilation drops can last up to 4 hours.
We tell parents that their children can return to school after a dilated exam; however, the teacher will need to be told that your child may require additional assistance with near activities for the duration of the dilation.
Other than the eye drops, what should I expect?
You can expect the highest level of comprehensive and accurate eye care, delivered by a highly trained Optometrist.
What if I need to cancel my appointment?
We understand that things come up. We ask that any cancellations are made within 24 hours of your scheduled appointment or there will be a $50 no show fee charged. We will be happy to reschedule your appointment to a time that may be more convenient for you and your family.
How are phone calls handled during the day?
Our Patient Service Representatives are available during our operating hours to answer general question. Non-urgent requests that involve patient care will be first addressed by one of highly trained technicians. Our policy is to return phone calls within 24 hours.
What if I have a problem after the clinic is closed?
If you have an urgent eye condition that arises outside of our normal business hours, you should call our office. Dr. Huston will be on call to triage your eye care needs every day including weekends and holidays. Of course, if there is a life threatening emergency please contact 911.
What if I have questions about my exam or prescription?
Our highly trained Para-Optometric Technicians will consult with Dr. Huston, assuring your specific requests regarding your exam and needed follow up are appropriate and accurate. Prescription requests for medicines or eye glasses are addressed within 24 hours.
What kind of training do optometrists have?
An optometrist is an eye doctor who has earned the Doctor of Optometry (OD) degree. Optometrists are the independent primary health care professionals for the eye. Optometrists perform routine eye exams, examine eyes for both vision and health problems, and correct refractive errors by prescribing eyeglasses and contact lenses.
Where should I go for glasses?
At Colorado Family Eye Center-Stapleton, we have on site an Optical store – Stapleton Family Optical! We believe that a good glasses fit is incredibly important, especially for children. Our Optician is experienced with working with patients of all ages and has specialty training working with children. Accuracy, excellent fit, pairing glasses best suited for the patient’s prescription and helping you or your child find exciting and comfortable eyewear are our top priorities.