“CEP and Dr McHenry are great! Scheduling was accomodating and easy. The follow up from both the office and Dr McHenry was thoughtful and appreciated!”
“We love Dr Steele’s bedside manner. She is so easy to talk to about what is going on with your child’s eyes. I don’t feel like I annoy her with my questions. This makes me feel very confident and comfortable with every visit.”
“Outstanding! Everyone was so patient with my 3 year old, I would recommend Children’s Eye Physicians to anyone.”
“The response of the staff is really good. The physicians are really good in examining and reviewing each and every step required in our children’s eye care. The physician who examined our daughter was kind enough in listening and responding to our queries. I would definitely recommend my friends approach this office for any of eye care needed for their children.”
“Doctors were able to diagnose and explain diagnoses completely independent of my child’s behavior, which is incredibly important for a speech delayed toddler.”
“Love them. The best eye clinic for kids!!! Really professional. Recommend 100%”
“Dr. DeSantis is terrific. I would recommend her to everyone who is dealing with double vision. The Ward Road staff is very good at their jobs, too.”
“Everyone I ever see or talk to at Colorado Center for Eye Alignment is above and beyond enthusiastic, informative, kind and welcoming. Whomever hires the group, which includes front desk staff, technicians and doctors, clearly has a keen eye for people who are compassionate leaders – regardless of their job title. And the results from the strabismus surgery Dr. Bardorf did are more than I imagined possible. It has and continues to open the door for me to come back to life in the world! He is an amazingly talented, brilliant surgeon who has talked me through every stage of this with personal attention. I know this is what he does with all of his patients — truly a unique skill in the world of overloaded medical practitioners.”
“Thank you very much for mailing Crew his glasses. He is thrilled and I am extremely grateful for you generous professionalism. Getting to Denver to pick them up was proving to be more challenging that I had anticipated. It’s really cool that you took care of us!”
“I absolutely love this place. Everyone from the front desk to the DR and the lady who helped me choose my sons glasses was just fantastic. I loved how they were able to keep my son’s attention and how they explained every step to me. I honestly couldn’t of found a better eye Dr. for my boy.”
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Patient Satisfaction Surveys
Children’s Eye Physicians wants to hear from you following your appointment!
Every patient who opts to receive patient satisfaction surveys from the practice will receive by email a link to complete a short and focused survey. Your comments and feedback regarding the services we’ve provided are invaluable and needed ensuring we are focused on making improvements, answering your questions and speedily addressing concerns.
What about Google, Yelp and other social media sites offering customer service feedback? While Children’s Eye Physicians, Colorado Center for Eye Alignment and Colorado Family Eye Centers appreciate alternate forms of feedback/comments, Google and Yelp are not affiliated with practice such that reviewers can be validated by the practice and the public as actual patients/customers. Additionally, healthcare providers are prohibited by Federal Patient Privacy laws governing our obligations to protect and guard our patients’ privacy. Other than thanking the user for their comments and feedback, we won’t engage in a publicly available forum for discussion about comments users opt to place on the internet.
Children’s Eye Physicians utilizes a third party, DemandForce, for the purpose of transparently and objectively surveying all of its patients/families following their visits, requesting feedback about their clinical and administrative experience. We ask questions about ease of scheduling, interaction with the clinical/administrative staff, billing/financial policies, and their interaction with the physician. All of these questions are posed to our patients/families in a protected HIPAA compliant environment and most importantly are actual patients.
The practice values transparency. Children’s Eye Physicians has opted to allow DemandForce to make available ALL patient reviews, not editing what the public sees and doesn’t see. We do this so that the public can be assured the full picture describing our patients’ and their families’ opinions about their experience with Children’s Eye Physicians is transparently represented.