COVID19 – What we’re doing to keep you safe? How can you help? Updated 3-26-2020
To our Valued Patients, Families and Friends of Children’s Eye Physicians, Colorado Family Eye Center, Colorado Center for Eye Alignment, and Colorado Family Optical:
We’d like you to let you know about a few key points pertaining to your Optical store questions, prescriptive eye wear, contact lenses, and related prescriptions as our staffing and support has changed a bit in response to COVID19 protective measures for our patients, their families, our physicians and the practice’s employees.
First – WE ARE AVAILABLE TO HELP YOU! We are processing your orders and getting them to you as quickly as possible. We are available to help you with questions/concerns.
Questions you may have:
What is the best way to contact the Optical stores? The best way to contact our Optical team is to send an email noting the patient’s name, your relationship to the patient, the patient’s date of birth and best way to get in contact with you. Our Optical team is best reached at Optical@CEPColorado.com. We look forward to hearing from you!
When will my glasses be ready? We will provide you our best estimate of when your order for prescriptive eye wear will be ready. If you have placed a prescriptive eye wear order prior to March 20, 2020, your order is either already at our store or soon will be. We are very happy to provide an update on when your order will be ready. Please send us an email at Optical@CEPColorado.com with your name, date of birth, store location and best way to get in touch with you.
How can I check the status of my order? The BEST way to check status of your order is to send us an email at Optical@CEPColorado.com. You’re also welcome to call, but we ask for your patience due to staffing changes under current circumstances related to COVID19. If we can’t take your call, please leave a voice mail message and we will get back to you within 72 hours. If you’re sending an email or leaving a voice mail, we need the patient’s full name, date of birth, the store’s location where you placed your order and the best way to get in touch with you.
How can I pick up my glasses/contact lenses? We are contacting all of our customers by phone, making arrangements for shipping.
I have an urgent/emergent need regarding my prescriptive eye wear/contact lenses – what are my options? We are offering availability at all three Optical stores with limited office hours for urgent/emergencies ONLY. Please send us an email describing the nature of how we can help with urgent/emergent needs and we will get back with you as soon as possible. Email address: Optical@CEPColorado.com
I need a copy of my eye wear/contact lens prescription – what are my options? Please send us an email with your request to GetInfo@CEPColorado.com. We need the patient’s name, date of birth, your name & relationship to the patient. We will get back with you as soon as possible.
I’d like to order new glasses / contact lenses – what are my options? Shopping for new eye wear has been suspended due to limitations placed on our working with you in person. If we can order something for you using information from a previous order, we will be happy to help, presuming we have the proper information on file to create an order without working with you in person.
We will continue to update you as more information becomes available and we will do all we can to protect you, your family, our physicians and our employees during this unprecedented public health crisis.
If you have any other non-optical related questions, you’re welcome to contact the practice at 303-456-9456, or send an email to GetInfo@CEPColorado.com and we will be very happy to help answer your questions/concerns.
Thank you for placing your trust in our practice for your and your family’s vision health.
We will get through this!
In good health,
Children’s Eye Physicians, Colorado Family Eye Centers, Colorado Center for Eye Alignment, Colorado Family Optical
We have three Optical Centers, conveniently located within our offices.
Highland Family Optical is located in our Centennial office.
Phone 303-797-0882, Fax 303-790-4162; 9094 E. Mineral Avenue, Suite 200, Centennial, CO 80112
Children’s Family Optical is located in our Ward Road office.
Phone 303-456-9990, Fax 303-463-7563; 4875 Ward Road, Suite 600, Wheat Ridge, CO 80033
Stapleton Family Optical is located in our Stapleton office.
Phone: 303-597-1650, Fax: 303-597-1641; 2373 Central Park Blvd, Suite 102, Denver, CO 80238
Our optical shops specialize in children’s eye wear, providing a large variety of high-quality, durable and fashion forward frames at competitive prices with unsurpassed warranties.
Our optical shops are not only for children.
Members of your entire family will find age-appropriate frames from today’s popular designers. Whether you are at Highland Family Optical, Stapleton Family Optical or Children’s Family Optical our priority is customer satisfaction. We are committed to making sure that every experience in our optical shops is not only fun for your children but also that you leave with the assurance that your child has the best available glasses for their specific needs.