How are phone calls handled during the day?
Our Patient Service Representatives are available during our operating hours to answer general questions and schedule appointments.
What is your payment policy?
We request that all payments are made at the time of service. This policy helps keep our billing costs down and our fees reasonable. If you are not able to pay your co-payment at the time of your visit, you will be charged a $10 billing charge. Additionally, if you are a self-pay patient, payment [...]
What if I need to cancel my appointment?
We understand that things come up. We ask that any cancellations are made within 24 hours of your scheduled appointment or there will be a $50 no show fee charged. We will be happy to reschedule your appointment to a time that may be more convenient for you and your family.
I need glasses, where should I go?
For your convenience, we have onsite an Optical stores at every location. We believe that a good glasses fit is incredibly important, especially for children. Our Optician is experienced with working with patients of all ages and has specialty training working with children. Accuracy, excellent fit, pairing glasses best suited for the patient's prescription and [...]
What kind of training do optometrists have?
An "optometrist" is an eye doctor who has earned the Doctor of Optometry (OD) degree. Optometrists are the independent primary health care professionals for the eye. Optometrists perform routine eye exams, examine eyes for both vision and health problems, and correct refractive errors by prescribing eyeglasses and contact lenses.
What if I have a problem after the office is closed?
If you have an urgent eye condition that arises outside of our normal business hours, you should call our office. Dr. Huston will be on call to triage your eye care needs every day including weekends and holidays. Of course, if there is a life-threatening emergency please contact 9-1-1.
What if I have questions about my eye exam or need a prescription refill?
Our highly trained Para-Optometric Technicians will consult with Dr. Huston, assuring your specific requests regarding your exam and needed follow up are appropriate and accurate. Prescription requests for medicines or eye glasses are addressed within 24 hours.
Why is dilation important? Does it hurt? How long does it last?
Dilation is the end result of using an eye drop to fix the pupil open in order to view the structures at the back of the eye. We use this same drop to paralyze the focusing mechanism, which is why there is a side effect of blurred near vision after pupil dilation. With dilation, we [...]
How long does an eye exam take?
In order to provide the best possible and comprehensive eye exam, it is possible that Dr. Huston will perform a dilated exam, which can take up to an hour.
What insurance plans are accepted?
We participate with many insurance plans for medical eye health and routine eye health visits. Our Patient Services Representatives can give you more information regarding participation in your plan. If you have any questions regarding payment for services, please contact one of our Patient Account Representatives.
What if I have a problem after the clinic is closed?
If you have an urgent eye condition that arises outside of our normal business hours, you should call our office. Dr. Huston will be on call to triage your eye care needs every day including weekends and holidays. Of course, if there is a life threatening emergency please contact 911.
What if I have questions about my exam or prescription?
Our highly trained Para-Optometric Technicians will consult with Dr. Huston, assuring your specific requests regarding your exam and needed follow up are appropriate and accurate. Prescription requests for medicines or eye glasses are addressed within 24 hours.
How are phone calls handled during the day?
Our Patient Service Representatives are available during our operating hours to answer general question. Non-urgent requests that involve patient care will be first addressed by one of highly trained technicians. Our policy is to return phone calls within 24 hours.
What is your payment policy?
We request that all payments are made at the time of service. This policy helps keep our billing costs down and our fees reasonable. If you are not able to pay your co-payment at the time of your visit, you will be charged a $10 billing charge. Additionally, if you are a self pay patient, [...]
What if I need to cancel my appointment?
We understand that things come up. We ask that any cancellations are made within 24 hours of your scheduled appointment or there will be a $50 no show fee charged. We will be happy to reschedule your appointment to a time that may be more convenient for you and your family.
Where should I go for glasses?
At Colorado Family Eye Center-Stapleton, we have on site an Optical store - Stapleton Family Optical! We believe that a good glasses fit is incredibly important, especially for children. Our Optician is experienced with working with patients of all ages and has specialty training working with children. Accuracy, excellent fit, pairing glasses best suited for [...]